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  • How do I purchase tickets on your website?
    To purchase tickets, simply browse our event listings, select the desired event, and click "Buy Tickets." Follow the easy-to-navigate checkout process, providing necessary details to complete your purchase securely.
  • Can I get a refund if I change my plans?
    Refund policies vary by event. Please review the specific event's terms and conditions during the checkout process. Some events may offer refunds up to a certain date, while others may have a no-refund policy.
  • How will I receive my tickets?
    Once your purchase is complete, you'll receive an email confirmation with your e-tickets attached. You can either print these tickets or present the digital copy on your mobile device at the event.
  • Are there additional fees on top of the ticket price?
    Ticket prices may include service fees and taxes. These will be clearly outlined during the checkout process, so you know the total cost before completing your purchase.
  • What if I didn't receive my confirmation email?
    Check your spam or junk folder first. If you still can't find it, contact with your name and purchase details, and we'll promptly assist you.
  • Can I transfer my tickets to someone else?
    Transfer policies vary by event. Refer to the event details or contact for assistance with ticket transfers.
  • What happens if the event is canceled or rescheduled?
    In the rare event of a cancellation or rescheduling, you will be notified promptly via email. A Refund or exchange will be provided.
  • Is there a limit to the number of tickets I can purchase?
    Ticket limits are varied per event and will be displayed during the checkout process. This ensures fair access to tickets for all interested attendees.
  • Do I need to purchase travel insurance for this event?
    As you would with travelling overseas, you will need to arrange you own travel insurance.
  • Are flights included with the package?
    No, you will need to arrange your own flights to the event.
  • How can I contact Onboard Co?
    For any inquiries or assistance, please email
  • What is included in the ticket pricing?
    Inclusions: 5-Day Immersive Mindset and Performance Workshop facilitated by The Open Mind Institute with 1:1 Workshop and Coaching availabilities 6 night Accommodation and Food Package (including breakfast, lunch and dinner) at the Palcall Ski Resort Skiing & Snowboarding Package (including rental and lessons) and Discounted Resort Pass Wellness Classes including Meditation, Tai-Chi & Reiki Onsen - Japanese Hot Springs Experience to the largest flowing water volume of all hot springs in Japan Shopping Experience to Karuizawa Outlet Shopping (one of the largest shopping outlets of Japan)
  • What is a Corporate Wellness Experience?
    A Corporate Wellness Experience is a tailored program designed to promote well-being within a workplace. It typically includes a range of activities and services focused on enhancing physical, mental, and emotional health for employees.
  • How can Corporate Wellness benefit my company?
    Corporate Wellness has been proven to boost employee morale, productivity, and overall job satisfaction. It can reduce stress, enhance team cohesion, and contribute to a positive work culture.
  • How can I contact Onboard Co?
    Any questions, feedback or comments can be sent to Our team will respond to you as soon as possible.
  • What type of services are offered in your Corporate Wellness programs?
    Our programs encompass a variety of services, including professional development workshops facilitated by qualified professionals. Wellness programs including fitness classes, mindfulness workshops, stress management sessions, nutritional guidance, team-building activities, meditation sessions and more. The program can also be tailored to your company's requirements as well.
  • Can I customise the program for my company?
    We offer flexible customization options to align with your company's unique needs and goals. Contact us at to discuss your specific requirements, and we'll create a personalised program tailored to your needs.
  • Are Corporate Wellness programs suitable for small businesses?
    Absolutely! Our Corporate Wellness programs are scalable and can be adapted to businesses of all sizes. We believe that every company, regardless of size, can benefit from fostering a culture of well-being among its employees.
  • Are the tickets tax-deductible?
    Our programs are designed to be tax-deductible, focused on professional development in the workplace and also fostering personal growth. If you have any concerns, you are also best to check with your tax accountant for your company in the relevant industry.
  • How can I measure the success of our Corporate Wellness program?
    We provide tools to measure the impact of the program, such as employee surveys and participation rates. These metrics can help evaluate the success of the program and identify areas for improvement.

If we didn't answer all your questions, please contact us and we will get back to you as soon as possible.

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